Battery & Power
Does your iPad battery drain too quickly? Try restarting it first.
You can also learn tips to extend the battery life of your iPad. Are you having trouble getting your iPad to power on?
First, make sure you've given your iPad's battery enough time to charge.
Request battery service
If your iPad battery won’t hold a charge, click or tap below to start a service request. Options for battery service include chatting with Apple Support, making an in-person appointment with a Genius at an Apple Retail Store, and more.
Apple may run diagnostic tests on your iPad to determine if the battery is defective.
How to: Replace the Battery in an iPad (3rd Gen)
If your iPad has been damaged accidentally or needs other repairs, you may need to pay an additional fee for service.
How long will it take?
After you send in your iPad for service, you’ll receive a replacement or your repaired iPad within five business days. A replacement iPad will be new or equivalent to new in both performance and reliability.
If your iPad was engraved by Apple, it could take up to two weeks.
What does battery service cost?
Your Apple One Year Limited Warranty includes replacement coverage for a defective battery, and there is no charge if your iPad is covered under warranty or an AppleCare product.
You can check your coverage by entering your iPad serial number.
About consumer law
Separate from your Apple One Year Limited Warranty and AppleCare product benefits, the EU statutory warranty provides additional coverage for your iPad.
Learn more about your consumer law rights.
Out-of-warranty battery service cost:
All iPad models: £99
Plus a £7.44 shipping fee if this service requires shipping. Fees are in British pounds sterling and include VAT.
Make sure you back up your iPad before you send it to Apple or bring it to an Apple Retail Store.